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Canon Service Tool v4718 is a specialized Windows-based maintenance utility used by technicians to perform advanced repairs, most notably resetting "Waste Ink Pad Full" errors (such as Support Code 5B00). This version is particularly associated with the Canon PIXMA G-series Core Functions of v4718
The tool allows access to internal printer settings that are not available in the standard user interface: Waste Ink Counter Reset:
Clears the internal counter that triggers "ink absorber full" errors, allowing the printer to function after the physical pads have been cleaned or replaced. EEPROM Operations:
Prints or saves internal printer data, including error history, page counts, and ROM versions. Test Patterns:
Runs deep diagnostics, including nozzle checks, integrated inspection patterns, and durability (endurance) tests. Hardware Calibration:
Adjusts the operation panel (touch screen) and performs electrical inspections of LAN/WLAN boards. Supported Printer Models
While support varies by version, v4718 is frequently used for: , and their regional variants (e.g., MG-Series: Specifically confirmed for models like the Other Series:
Broadly supports select models from the iP, MP, MX, and Pro series of the same generation. Operational Requirements
To use this tool effectively, specific procedural steps must be followed: Service Mode: canon+service+tool+v4718+updated
The printer must be put into "Service Mode" manually before the software can communicate with it. This usually involves a sequence of holding the Stop/Reset USB Connection:
The tool requires a direct USB connection; it generally does not work over Wi-Fi or network connections. Portability:
It is a "portable" application, meaning it does not require formal installation and can be run directly from an executable file. Critical Safety Warnings
Service Tools for Canon Printers | Page 5 | PrinterKnowledge 1 Jul 2016 —
Canon Service Tool V4718 is a specialized software utility used by technicians to perform maintenance and service functions on Canon Pixma printers. This updated version is primarily designed to address "Ink Absorber Full" errors and reset the waste ink counter. What is Canon Service Tool V4718?
The V4718 version is an evolution of Canon’s proprietary diagnostic software. It allows deeper access to the printer's firmware than standard consumer drivers. It is most commonly used when a printer stops functioning and displays error codes like
, which indicate that the internal waste ink pads have reached their theoretical capacity. Key Features and Updates Waste Ink Counter Reset
: The primary function is to reset the main and auxiliary ink absorbers to 0%, allowing the printer to resume operation. EEPROM Operations Canon Service Tool v4718 is a specialized Windows-based
: Technicians can read, initialize, and save EEPROM data to troubleshoot logic board issues. Print Head Management
: Includes advanced cleaning cycles (Deep Cleaning) and print head alignment tests that go beyond the basic maintenance tab options. Model Compatibility
: This updated version supports a wider range of G-series (e.g., G1000, G2000, G3000) and MG-series printers that older versions (like V3400) cannot communicate with. Status Information
: Provides a detailed "Printer Information Check" that lists the total page count, serial number, and firmware version. How to Use the Tool (General Process) To use V4718, the printer must first be placed into Service Mode . This usually involves: Turning the printer off. Holding the Stop/Reset button while pressing and holding the Releasing the
button and pressing it 5 or 6 times (depending on the model) while still holding Power.
Releasing both buttons; if the green light stays solid, the printer is in Service Mode and ready to communicate with the V4718 software via a USB connection. Important Considerations Hardware Maintenance
: Resetting the software counter does not physically clean the ink pads. If the pads are actually saturated, ink may eventually leak out of the bottom of the printer. It is recommended to physically clean or replace the pads. Risk of Bricking
: Using the wrong version of the Service Tool or failing to enter Service Mode correctly can "lock" the printer's logic board, making it permanently unresponsive. Official Availability Procedure:
: Canon does not officially distribute this tool to the public; it is intended for authorized service centers. Users should be cautious of "updated" versions found on third-party sites to avoid malware. specific button sequence to enter Service Mode for your particular Canon model?
C:\CanonST_v4718.ServiceTool.exe (right-click → Run as administrator).USB001).Mode in older interfaces) to establish communication.Ink Counter or Waste Ink section.Main and Platen (both must be reset).Set or Reset.Destination dropdown.Set.Resetting the waste ink counter without physically cleaning or replacing the ink absorber pads is a temporary fix. Over time, ink will saturate the pads and leak into your printer or desk. For long-term reliability, replace the absorber kit or take the printer to an authorized Canon service center.
The Canon Service Tool V4718 (Updated) is a powerful utility for advanced users and small repair shops. It extends the life of Canon printers plagued by the waste ink full error. However, use it responsibly—and only after understanding the hardware limitations.
Pro tip: Always back up your EEPROM data before performing any reset.
Have you tried V4718 on your Canon printer? Share your experience in the comments below.
Q: Can I use v4718 over Wi-Fi or network?
A: No. Canon Service Tools require a direct USB connection. Network ports are ignored.
Q: Will this tool work on macOS or Linux?
A: No. It is a Windows executable. Use a virtual machine or Wine (unstable).
Q: My printer shows Error 5B00 after reset. What next?
A: The reset didn’t stick. Re-enter service mode and reset both Main and Platen counters simultaneously.
Q: Is v4718 a virus?
A: Many antivirus engines flag it because it manipulates low-level USB devices. However, clean versions exist. Always scan and run in an isolated environment.
Q: How often can I reset the waste ink counter?
A: Theoretically unlimited times, but physical ink pads saturate after 2–3 resets. Replace pads after the second reset.