Infortrend has built a solid reputation for reliable, high-performance RAID storage, but even enterprise-grade hardware eventually needs support. Whether you’re troubleshooting a failed PSU, planning a controller upgrade, or auditing your IT assets, knowing your exact warranty status is critical.
In this guide, I’ll show you the official ways to check an Infortrend warranty — plus what to do if you’re out of coverage.
If you cannot log in to the portal, you can email the support team directly.
support@infortrend.comus_support@infortrend.comcn_support@infortrend.comWhat to include in your email: To get a fast response, include the following information in your email:
Don’t panic. Infortrend and third-party vendors offer options.
If you want, I can draft a tailored support message or find the Infortrend warranty portal link for your region.
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The storm clouds gathered over the data center as Alex stared at the flickering amber light on the Infortrend storage array
. It was a Friday evening, the worst possible time for a drive failure in their AI image analysis platform.
"Please tell me we're still covered," Alex muttered, pulling up the Infortrend Service Center infortrend warranty check
on his laptop. He knew that most Infortrend hardware comes with a three-year limited standard warranty
, but their system had been humming along for quite a while. The Search for the Serial Number To check the status, Alex first needed the serial number . He navigated to the Infortrend Support page
, which guided him on where to find the sticker on the chassis. With the serial number in hand, he could verify if they were within the three-year window or if they had purchased the optional two-year extended warranty Navigating the RMA Process
Finding that they were still in the final month of their standard warranty, Alex initiated a Product Repair ticket . He followed the standard protocol: Warranty Terms & Conditions - Infortrend
Understanding Your Infortrend Warranty: A Comprehensive Guide
Maintaining the reliability of your enterprise storage is critical, and knowing your warranty status is the first step in protecting your investment. Infortrend provides a standard 3-year limited hardware warranty on most storage products, covering defects in materials and workmanship. How to Check Your Infortrend Warranty Status
To verify the current status of your hardware, you typically need to access the Infortrend Service Center or the Partner Portal. What you will need:
Product Name and Model: e.g., EonStor GS, GSe, or DS series.
Serial Number (S/N): Usually found on a sticker on the back or side of the chassis. Infortrend Warranty Check: How to Verify Your Storage
Proof of Purchase: Essential if you are registering the product for the first time. Standard Warranty Coverage Details
Infortrend's standard terms are designed to provide a baseline of security for your data infrastructure:
Hardware Period: 3 years for the main system chassis and components.
Batteries: Often covered for a shorter period, typically 2 years.
SSDs: Warranty expires either at the specified time limit or when the Total Bytes Written (TBW) endurance limit is reached.
Repaired Parts: Covered for 90 days or the remainder of the original warranty, whichever is longer. Advanced Service & Extension Options
For mission-critical environments, the standard "return-to-base" warranty may not be sufficient. Infortrend offers several Advanced Warranty upgrades:
Advanced RMA Replacement: Provides a replacement part (FRU) before you send the defective unit back, minimizing downtime.
On-site Service: Includes 24x7 phone support and priority on-site response for critical hardware issues. Replacement drives, PSUs, fans, and batteries are available
Extended Warranty: You can purchase up to 2 additional years of coverage (for a total of 5 years). What Voids the Warranty?
Be aware that certain actions can immediately void your protection:
Removing or damaging warranty seals or serial number stickers.
Unauthorized repairs, dismantling, or alterations by non-Infortrend personnel.
Damage from improper environment (e.g., extreme temperatures) or using unauthorized accessories. Quick Summary Table Service Type Standard Duration Key Benefit Limited Warranty Repair/Replacement of defective hardware Battery Warranty Coverage for backup power modules Extended Warranty Up to +2 Years Long-term peace of mind (Optional) Advanced RMA Faster part replacement without waiting for returns
If you need to initiate a claim, you can submit a Support Form directly through the official website with your system logs and error messages ready. If you’d like, I can help you: Find the serial number for a specific model series.
Compare service levels (Standard vs. Advanced RMA) for your specific business needs.
Draft a technical support request based on a specific error message you're seeing. Extended Warranty | Infortrend