Ncsw10301 Unable To - __hot__ Download The Image From Cisco.com Invalid Metadata Trans-id

The error NCSW10301: Unable to download the image from cisco.com : invalid metadata_trans_id typically occurs during Software Image Management (SWIM) operations in Cisco Catalyst Center (formerly DNA Center). It is often tied to synchronization failures between the appliance and Cisco's external image metadata services. Root Causes

Known Cisco Bug (CSCwd15921): Affects Catalyst Center versions 2.2.3.x, 2.3.3.x, and 2.3.4.x. While the software image itself may download successfully, the associated ISSU Compatibility Matrix fails because of an invalid or expired metadata transaction ID.

External API Issues: Sporadic issues with Cisco's external provider APIs can prevent the generation of a valid transaction ID needed for the metadata download.

Service Registration: In newer versions like 2.3.7.9, this error may be accompanied by messages indicating the product needs to be registered or approved to call the service. Recommended Solutions & Workarounds Manual Image Import: The error NCSW10301: Unable to download the image

Download the required software image (e.g., .bin or .tar file) directly from the Cisco Software Download site to your local machine.

In Catalyst Center, navigate to the Image Repository and use the Import function to upload the image manually from your computer or an internal server. Verify Proxy and Connectivity:

Ensure the appliance has a clear path to cisco.com. Some users have resolved connectivity issues by switching the proxy configuration from HTTPS to HTTP (while the payload remains encrypted). Check Registration Status: Cause 4: Corrupted Local Metadata Cache Cisco Crosswork

Verify that your Catalyst Center is properly registered with Cisco Smart Licensing and has the necessary permissions to access Cisco cloud services. Contact Cisco TAC:

If the issue persists, open a case with Cisco Technical Assistance Center (TAC) to investigate potential backend database sync issues or expired internal certificate chains. DNA CENTER IMAGE REPOSITORY ERROR NCSW10301

Cause 4: Corrupted Local Metadata Cache

Cisco Crosswork and Intersight maintain a local database of image metadata. If this cache becomes corrupted—due to an unclean shutdown, disk full, or database error—the stored trans-id no longer matches Cisco’s current catalog. Ensure your internet connection is stable and functioning

Solution 1: Force Clear the Metadata Cache

This is the most effective solution for corruption issues.

Technical Analysis: Resolver Report for NCSW10301

Subject: Unable to Download Image/Authorization from Cisco.com – Invalid Metadata Error Transaction ID: NCSW10301 Error Class: Data Integrity / API Synchronization

Step 1: Verify Network Connectivity

1. Ensure your internet connection is stable and functioning correctly.
2. Check your firewall settings to ensure they're not blocking the download process.
3. If you're using a proxy server, verify that the proxy settings are correct.

C. SKU/Product ID Mapping Issues

If the download attempt involves software images rather than just licenses:

• Scenario: The metadata references a Product ID (PID) that has been obsoleted or restricted, but the local catalog has not been updated.
• Result: The metadata comparison logic fails because the local definition of the PID does not match the cloud definition.

1. Refresh the Cisco.com Connection

Go to System > Settings > Cisco.com Connection in DNAC. Click Edit and re-enter your Cisco Smart Account credentials, then Validate. This renews the API token.

Troubleshooting guide — "ncsw10301 unable to download the image from cisco.com invalid metadata trans-id"