The SIHOT Property Management System (PMS) offers a comprehensive, modular approach to modernizing the hotel check-in process. By integrating traditional front-office functions with digital guest journeys, SIHOT enables hotels to provide a "contactless" or "hybrid" arrival experience that improves staff efficiency and guest satisfaction. The Three Modes of SIHOT PMS Check-In

SIHOT provides three primary methods for handling arrivals, allowing properties to tailor the experience to their specific brand and guest needs. WebPreCheckIn - SIHOT.Flex V 9.0.0.1046

This guide outlines the standard procedures for performing a Check-In using the SIHOT PMS (Property Management System).

SIHOT operates via a web-based interface (SIHOT.WEB) or a client interface. This guide focuses on the most common workflow used in the standard SIHOT.WEB environment.

Troubleshooting Common Issues

Troubleshooting: The "Red Flag" Errors

"Rate Override Required": The rate at the desk doesn't match the reservation. Do not override without manager approval.
"Maximum guests exceeded": A room for 2 people is trying to check in 3. You must move the room or charge an extra person fee in the Extras tab.
"PMS Offline": Go into offline mode. Take imprints of credit cards manually and sync the data when the server returns.

SIHOT PMS: Guest Check-In Guide

Step 3: Registration Card & Signature

SIHOT allows you to print or use digital registration cards.

Digital: On the tablet interface, have the guest sign.
Paper: Click the Reg Card icon. SIHOT auto-fills the guest’s data. Confirm the address and vehicle license plate (for parking revenue).
Compliance: Ensure the "Guest Country" field matches the passport for statistical reporting.

Step 4: Guest Verification & Registration

Scan the ID (auto-fills the registration form).
Verify the guest’s address and contact details – make changes on the fly.
Sihot Differentiator: The system automatically checks if the guest has a duplicate profile. If so, it prompts you to merge them, preventing duplicate records that mess up loyalty tracking.

Common Buttons/Fields to Expect

Search: RESV / GUEST / CONF NO
Buttons: Assign Room, Change Room, Check‑in, Early Check‑in, No‑Show, Cancel
Fields: Rate Code, Source, Company/Account, Payment Type, Deposit Amount, ID Type/Number, Loyalty ID, Remarks

Overview

SIHOT PMS is a hotel property-management system. The Check‑In process records guest arrival, assigns rooms, captures payment and ID details, and prepares folio and key issuance.